- Refund Policy -
Arion Legacy Refund Policy
Our refund policy lasts 45 days from the date of your purchase. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and includes all accessories. We can only issue refunds for items that were purchased directly with us and not from other retailers.
If you're not satisfied with your purchase, return the product in new condition, in the original packaging, and includes all accessories for a full refund. We will process your return and issue a full refund with no deduction for return shipping. Free Returns is available to delivery addresses in the contiguous U.S. states only, excluding Alaska, Canada, and U.S. territories & protectorates.
If your return is not a result of our error, we will not refund the original shipping fees. Item that is damaged, missing parts, not in the original condition, have obvious signs of use for reasons not due to our error, or returned later than 30 days after an RMA number has been issued will not be accepted for return.
How to Return Items for Refund
Step 1: Submit your refund request. Go to support.arionlegacy.com and create a new support ticket.
Step 2: After obtaining an RMA number, ship the product.
- Properly pack the product for shipping.
- Clearly write your RMA number on the outside of the shipping carton. Arion Legacy is not responsible for any product returned without an RMA number posted on the outside of the shipping carton.
Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-8 business days.